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Policies - Return Policy
There is NO refund or credit for Software, Support or Warranty products.
Unless a contract has been executed with the purchaser wherein specific return and/or refund provisions are contained, Global Electronics, Ltd. will accept a return of Electronic Products only, within the first 30 days from date of first shipment (Return Period).  If there have been multiple shipments, the Return Period begins from the date of the first shipment.  All requests for return must be made in writing and be received by Global Electronics prior to the expiration of the Return Period.   A Return Merchandise Authorization Number will be issued and must accompany all returns.  All returned material MUST be in its original packaging AND in saleable NEW/UNUSED condition.  In addition:
 
       Equipment MUST be in the original, unopened, undamaged packaging
       Equipment MUST be in new condition with NO evidence of use or installation
       Equipment MUST be received by Global within 60 days of original purchase
       Return AND credit must be approved by Global prior to return
 
To effect a return and receive a credit, all accessories, Hardware, CD’s License Disks and Instructions must be returned.   The CREDIT  amount is exclusive of  freight and a 25% restocking fee.
 
If contract has been executed, the terms of the contract shall govern returns.
 
Policies are subject to change without notice.
 
Limited Warranty
For warranty information, visit   www.global-electronics.com
 
Not Covered
The  limited warranty does not cover damages resulting from lighting or other power surges, misuse, abuse, abnormal conditions of operation, or attempts to alter or modify the function of the product.  Items considered to be wear items, such as touch pads are also not covered.
 
 
important
This warranty is limited to the repair or replacement of the defective unit. In no event shall Global Electronics, Ltd. be liable or responsible for any loss or damages, including but not limited to any lost profits, incidental or consequential damages, loss of business, or anticipatory profits arising from the use or inability to use this product.
 
 
 
Repairs
If failure occurs during the products warranty period please call 602-437-8005 to obtain a Repair Number.   Upon receipt of your product, Global will examine and make a determination as to the cause of the defect.  If, in Globals sole discretion, it has been determined that the product has failed from a defect, Global will repair or replace the part, free of charge.  Replacement parts may be either new or factory rebuilt.  Replacement parts are warranted only for the remaining portion of the original warranty period.  Equipment requiring warranty work must be returned to Global freight pre-paid.   Return freight to you will be by UPS ground (or equivalent) and will be paid by Global.