What is not working?
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Possible Causes
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Recommended Possible Solutions
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Not Recommended Solutions
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Cannot view Axcys
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VNC Viewer not connected on Client PC
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Initiate Connection
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VNC Server not running on Controller
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Contact Support
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Restart Controller
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Use another means of connecting
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Controller IP has been changed
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Contact Support
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Contact Internal IT Support
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Controller Off
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Turn On
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New Tenants or Tenant Changes not taking effect in Axcys
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PMS Provider not creating updates
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Contact PMS Provider Support
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LAN Transfer Not running on Client PC
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Start LAN Transfer Software
OR
Restart Client PC
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LAN Transfer Not running on Controller
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1.Restart LAN Transfer on Controller
OR
2. Restart Controller
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LAN Transfer shows an error such as "cannot bind to port" on Client PC.
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The port is taken either by another instance of LAN Transfer:
Restart Client PC
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Axcys Interface Not Running
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Close and restart Axcys.
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Antivirus/Malware software removed interface application
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Check for file AccMgrUpdate.exe in Axcys Folder
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Check Antivirus chest for AccMgrUpdate.exe
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Missing Exclusions in Antivirus/malware/backup
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Contact Support
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Edit Exclusion lists
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Contact Support
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One Keypad Not Working
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No Communication Is it Red or Green on screen?
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Not powered
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Contact Support
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No Devices Working
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Axcys Software Off?
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Start or restart Axcys
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Controller Off?
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Turn on Controller
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Contact Support
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Gate Will Not Close
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If the Hold Open feature is used in Open Gate
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Using the Open Gate function without the Hold Open option checked, press execute. This must be performed on each keypad which was told to Hold Open the gate.
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Disconnect 3 position connector from keypad. If the gate closes there may be a problem with the keypad. Otherwise recheck the Hold Open feature
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Contact Support
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Disconnect 3 position connector from keypad. If the gate does NOT close the problem exists in the wiring or the gate operator.
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Contact your field gate technician
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Gate Operator Safety equipment blocked, or broken
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Contact your field gate technician
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Gate Will Not Open
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Check all wire connections
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Check fuse with meter or replace
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Listen for relay 'Click' sound when a valid code is entered.
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Try shorting pins 1 and 3 of the 3 position keypad connector.
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If gate opens, contact support
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Try shorting pins 1 and 3 of the 3 position keypad connector.
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If gate does not open - Contact your field gate technician
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